Commercial service
Menu

REGULATIONS FOR PRODUCT WARRANTY

COMPANIES JSC “PTFK “TEKHNOTRON”

These rules relate to the principles of working with claims from customers who have entered into an agreement for the supply of products with JSC “PTFC “Tekhnotron”. Placing rules on the site is necessary for customers to understand how to act when defects are found in products.

1. ADVERTISEMENT ADDRESSES AND REVISES THE QUALITY SERVICE OF JSC “PTFK “TEKHNOTRON”:

1.1 The complaint is submitted by the client in writing to email quality@tehnotron.biz in the form of a completed form of the established form (download the complaint act form) with a photo / video attachment of the identified inconsistencies.

1.1 The complaint is submitted by the client in writing to email quality@tehnotron.biz in the form of a completed form of the established form (download the complaint act form) with a photo / video attachment of the identified inconsistencies.

2. THE ORDER OF FILLING BY THE CUSTOMER OF THE ACT-NOTIFICATION / ADVERTISEMENT:

2.1 Assign an individual number and indicate the date of filling in the complaint form.

2.2 Fill in the customer information - the full name of the organization, the actual address, contact person and contact details (phone numbers, e-mail).

2.3 Fill in the information about the participants of the commission who reviewed the advertised products.

2.4 Specify information about advertised products (designation, quantity, serial number, production date).

2.5. In case of failure of an autocomponent, specify information about the vehicle on which the product was used (vehicle make, engine model of vehicle, vehicle mileage from the moment the product began to be used until its failure).

2.6 Specify information on the purchase of products from JSC “PTFC “Tekhnotron” (the number and date of the invoice and the contract).

2.7 Describe the detected nonconformity (to classify the defect) and indicate the place, date, time and circumstances under which the nonconformity was found or occurred. If the discrepancy is expressed in a sound that is not typical for normal operation of the product, make a sound / video recording.

2.8 In the column “conclusion of the commission” indicate the specific proposals of the client on settlement of the complaint.

2.9 Put the signatures of the participants of the commission and the seal of the client’s company for the certification of the complaint form.

3. TO ACCELERATE REVIEW OF ADVERTISING AND TO AVOID CUSTOMER TIME EXTENSION TO ADDITIONAL REFINING QUESTIONS FROM THE JSC “PTFK “TEKHNOTRON” QUALITY EMPLOYEES WE RECOMMEND:

3.1 To identify products, to provide as much information as possible - to take a photo / video of the general type of product, the identified non-conformity, a tag that allows you to determine the individual number and date of manufacture of products, passports and factory packaging of products.

3.2 Photo / video materials produced from different points.

3.3 Photo / video materials must have sufficient resolution and quality to adequately assess the degree of non-conformity and the possible cause of its occurrence.

3.4 All columns of the form of the act of notification / complaint must be filled out, the text should be easily legible and readable.

4. TERMS:

4.1 The client must send an e-mail to quality@tehnotron.biz a complaint about the refusal of the product during the warranty period of operation no later than 1 (one) month from the day the defect was discovered.

4.2 Within 14 working days from the moment all the necessary information is received, the quality service of JSC “PTFC “Tekhnotron” considers the complaint and gives an answer about the decision:

-advertising accepted;

- the complaint is denied - with the justification of the decision;

- request for additional information (photo / video materials, scans of documents, details of defect detection, etc.) through the electronic type of communication specified in the completed form of the act of notification / complaint;

- request for the return of products to the address of JSC “PTFC “Tekhnotron” for conducting research and subsequently providing the client with an answer on the decision on the complaint.

4.3 Sending a product for research should be carried out on the invoice (+ invoice) or DFC (universal transfer document) carried out in accounting, with the original or copy of the notification / complaint and copy of the request letter to the product this product for research.

4.4 If the client does not provide the requested additional information within 5 (five) working days, the personnel of the quality service department of JSC “PTFC “Tekhnotron” will issue an additional request to the client within 3 (three) working days.

4.5 If within 5 (five) working days after sending an additional request, the client did not send the required information without objective reasons, JSC “PTFC “Tekhnotron” reserves the right to take a negative decision on the complaint.

4.6 Product research is carried out within 30 working days from the moment the product arrives at the address of JSC “PTFC “Tekhnotron”.

5. LOSS PAYMENT ON ADVERTISEMENTS:

5.1 If the complaint is accepted, the replacement of low-quality products with high-quality products is carried out at the expense of JSC “PTFC “Tekhnotron”.

5.2 If, as a result of the study, it is determined that the cause of the product failure is the consequence of circumstances for which the manufacturer is not liable (consumer’s violation of the product operation rules, consumer intervention in the product design), as well as if the declared defect is not confirmed, the consumer must reimburse the manufacturer related to conducting research, storage and transportation of products.

Warranty Engineer Bolmat Konstantin Viktorovich
The list of warranty periods of manufactured products Download

Blank claim act Download